FREQUENTLY ASKED QUESTIONS–COLLECTION

These are some of the most common COLLECTION questions we’re asked. If you do not find the answer to your question here, please contact our office and we will be happy to assist you in any way we can.

Q:  What time should I have my garbage at the curbside for collection?
A:  Please have all materials curbside and ready for collection by 6am on your collection day.
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Q:  How should I place my garbage at the curb?
A:  All garbage must be contained in a garbage can, or a sealed bag. Garbage cans should not exceed 40 gallons in size and may not weigh more than 50 lbs. when full. Loose materials will not be collected. All cans should be placed within 4 feet of your curb, and should not be placed near any stationary objects such as mailboxes, trees, etc. For specific information about your community please Click here or contact our office for more information.
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Q:  How much garbage can I put out?
A:  Please refer to the “Residential” section of our website for information specific to your community.
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Q:  What if I have more garbage than allowed?
A:  Contact our office prior to your collection day and we will arrange a special collection of your extra material.
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Q:  What is not acceptable to place in my garbage?
A:  We are unable to accept the following materials: paint, solvents, tires, automobile batteries, dirt, sod, rocks, broken cement, tree branches, stumps, pressurized containers such as propane, pesticides, used motor oil, gasoline, kerosene, herbicides, explosives, fireworks, or medical wastes. The Illinois EPA prohibits the mixing of grass clippings and other yard waste with your garbage. For specific information about your community please click here or contact our office for more information.

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FAQS – The Basics  

–> Collection

Recycling

Yard Waste

Hazardous Waste

Fuel Surcharge

Electronic Waste

QUESTIONS ? 815-568-7274

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Today, waste removal is about more than just hauling it away. We work with the cities and businesses we serve to make sure that all forms of waste are handled in ways that are efficient for our customers, safe for our employees, and respectful of the environment.

Our modern fleet, high standards of safety and 7-day-a-week customer service ensure that you get the services you need:

  • HOME: We have decades of experience in smoothly servicing traditional curbside pickup. We also offer a range of convenient yard waste programs, and we make recycling easy by offering single stream recycling in most areas – no sorting. Learn more
  • COMMERCIAL/INDUSTRIAL: We’re equally experienced in working with business to create tailor-made waste and recycling/sustainability programs that meet your goals and reduce overall expenditures. Commercial, industrial, construction, residential, municipal, school districts – we understand the unique needs of each type of client and how to make waste removal and recycling work for them. Learn more