FREQUENTLY ASKED QUESTIONS–THE BASICS

These are some of the most common BASIC questions we’re asked. If you do not find the answer to your question here, please contact our office and we will be happy to assist you in any way we can.

Q:  What are your office hours?
A:  Our office is open from 8am until 4:30pm, Monday through Friday.
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Q:  What holidays do you observe?
A:  We observe the following federal holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. If your scheduled collection day for that week is on or after one of these holidays, your collection for that week will be delayed by one day. Click here to visit our homepage to sign up for our email alerts.
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Q:  How can I pay my bill?
A:  You may pay online by clicking “PAY YOUR BILL” in the upper right corner of this page. We accept all major credit or debit cards and e-checks. You may also mail a check to the address listed on your invoice. To ensure proper crediting of your account, please include the remittance stub attached to your invoice and write your account number and invoice number  on your check. Please allow 5-7 days for processing of payments before they are posted to your account.

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–> FAQS – The Basics Collection

Recycling

Yard Waste

Hazardous Waste

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Electronic Waste

QUESTIONS ? 815-568-7274

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Today, waste removal is about more than just hauling it away. We work with the cities and businesses we serve to make sure that all forms of waste are handled in ways that are efficient for our customers, safe for our employees, and respectful of the environment.

Our modern fleet, high standards of safety and 7-day-a-week customer service ensure that you get the services you need:

  • HOME: We have decades of experience in smoothly servicing traditional curbside pickup. We also offer a range of convenient yard waste programs, and we make recycling easy by offering single stream recycling in most areas – no sorting. Learn more
  • COMMERCIAL/INDUSTRIAL: We’re equally experienced in working with business to create tailor-made waste and recycling/sustainability programs that meet your goals and reduce overall expenditures. Commercial, industrial, construction, residential, municipal, school districts – we understand the unique needs of each type of client and how to make waste removal and recycling work for them. Learn more